Refund policy

Last Updated: June 2026

At My Choice, we are committed to providing quality products and a smooth shopping experience. If you are not satisfied with your purchase, please review our return and refund policy below.

Returns

We accept return requests within 7 days of receiving your order.

To be eligible for a return:

  • The item must be unused, unworn, and in its original condition.

  • The item must be returned in its original packaging.

  • Proof of purchase or order number must be provided.

  • The product must not be damaged due to misuse, negligence, or improper handling.

Non-Returnable Items

The following items are not eligible for return or refund:

  • Used or damaged products.

  • Personal care and hygiene products that have been opened or used.

  • Products returned without original packaging.

  • Clearance, promotional, or final-sale items.

Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.

To help us resolve the issue quickly, please provide:

  • Your order number.

  • Clear photos of the product.

  • Photos of the packaging, if applicable.

After verification, we will arrange a replacement or refund where appropriate.

Refunds

Once your returned item has been received and inspected, we will notify you regarding the approval or rejection of your refund request.

If approved, your refund will be processed within 7–10 business days through the original payment method or another mutually agreed method.

Order Cancellations

Orders may be cancelled before shipment. Once an order has been dispatched, it cannot be cancelled and will be subject to the return process outlined above.

Return Shipping

Customers are responsible for return shipping costs unless:

  • The item received is defective.

  • The wrong product was delivered.

  • The product was damaged during transit.

Contact Information

If you have any questions regarding returns or refunds, please contact us:

Email: Salmanjabbar.iworks@gmail.com

Phone: +92 323 4811 668

Business Hours: Everyday, 9:00 AM – 5:00 PM (Pakistan Time)

Location: Pakistan